Introduction

Betewin operates the online gambling platform described herein. By accessing the Betewin Website or creating an account, you agree to be bound by these Terms, the Privacy Policy, and any applicable bonus terms. If you do not accept these terms, you must refrain from using the services.

Parties and Scope

In these Terms, Betewin refers to the operator of the Website and services. You, the customer, are the user of Betewin’s platform. The Website, games, promotions and features are offered subject to these Terms and all applicable laws.

Amendments to the Terms

Betewin reserves the right to amend, modify, update or replace any portion of these Terms at any time. Changes take effect immediately upon publication on the Website. It is the user’s responsibility to review the Terms regularly. Continued use after modifications constitutes acceptance of the updated Terms.

Compliance and Eligibility

• Age and capacity. You must be at least 18 years old, or the legal gambling age in your jurisdiction, whichever is higher. Betewin may request proof of age at any time and may suspend or close an account if age cannot be verified.
• Legality of use. The availability and use of the services may be restricted by local law. Betewin does not provide legal advice and users must determine the legality of online gambling in their jurisdiction.
• Prohibited jurisdictions. Accounts and deposits are not available to residents of the United States, France, the Netherlands, the United Kingdom, Australia, Brazil, Canada (Ontario), Turkey, the Dutch West Indies, or Curacao. Betewin may update the restricted list from time to time.
• Taxes. You are responsible for any taxes or fees arising from winnings or use of the services in your jurisdiction.

Opening Your Betewin Account

To open an account, you must provide a valid email address, create a password, and supply personal information including your name, date of birth and contact details. The name on the account must match your true and legal name. Betewin may request satisfactory identity documentation (e.g., passport, national ID, or payment card) to verify your identity. Inaccurate or incomplete information may result in suspension or withdrawal restrictions.

• Single account rule. A single account per customer is allowed. Duplicates may be closed, with all related transactions, bonuses, and winnings subject to forfeiture or reversal.
• Support. For registration queries or problems, contact Betewin support via the designated channels on the Website.

Identity Verification and Anti-Money Laundering (AML)

• Representations. You confirm you are not underage, you own the funds in your account, and you understand the risks associated with gambling. You acknowledge that you use the services at your own option, discretion and risk.
• Verification and checks. Betewin may undertake verification checks, including third-party and regulatory checks, to confirm your identity and contact details. These Checks may restrict withdrawals during processing.
• Accuracy and updates. If information provided is inaccurate or incomplete, Betewin may terminate or suspend the account and take appropriate action, including reversal of transactions where permitted.
• Age and outcomes. If verification reveals you were not of legal age at the time of any gambling activity, the account may be closed, related transactions voided, deposits returned, and winnings forfeited.
• Enhanced due diligence. Betewin may perform enhanced due diligence and request documents (e.g., passport copy, utility bill or bank statement) to comply with know-your-customer (KYC) requirements. The operator reserves the right to decline a registration or terminate services for non-compliance with KYC policies or applicable regulations.

Username, Password and Security

• Confidentiality. You must not disclose your login credentials. If you forget or lose access, contact Betewin support for assistance. Account credentials stored with the service provider are your responsibility to safeguard.
• Account activity. You are responsible for all activity conducted under your account and for maintaining password confidentiality. Betewin is not liable for losses arising from unauthorized use caused by your failure to protect credentials.
• Reporting. Notify Betewin immediately of any unauthorized use or security breach. Provide evidence of any suspected theft or misuse as requested.

Deposits and Withdrawals

Participation in betting or gaming requires funds to be deposited into your Betewin account. By depositing, you represent that the funds are lawful and authorized for use on the platform, and you will not attempt to reverse or initiate chargebacks except as permitted by applicable law. Betewin processes payments in accordance with its financial policies and may apply verification and AML procedures prior to approving deposits or withdrawals.

Bonuses, Promotions and Campaign Terms

Promotional offers and bonuses are subject to separate terms and conditions. Betewin may modify, suspend or withdraw offers at any time and reserves the right to apply wagering requirements, playthrough conditions, and eligibility criteria. Any bonus funds or free spins are conditional upon meeting the stated terms before withdrawal.

Privacy, Data Protection and Communications

Betewin processes personal data in connection with the provision of services in accordance with the Privacy Policy. By using the Website, you consent to the collection, processing and transfer of your personal information as described in that policy. Betewin may contact you regarding account activity, security, promotions and regulatory disclosures through available communication channels.

Responsible Gaming

Betewin supports responsible gaming initiatives. Tools such as self-exclusion, deposit limits, and time management features may be offered. Users are encouraged to utilise these features and seek help if they identify problematic gambling behavior.

Account Suspension and Termination

Betewin may suspend or terminate an account for any reason including but not limited to violation of these Terms, risk indicators, suspected fraudulent activity, or non-compliance with KYC/AML requirements. In such cases, Betewin reserves the right to withhold or confiscate funds as permitted by applicable law and regulator rules.

Governing Law and Disputes

These Terms and any disputes arising from or related to Betewin’s services are governed by the laws of the jurisdiction in which Betewin operates the Website. Any disputes shall be resolved by the competent courts in that jurisdiction, subject to any mandatory legal remedies available to users under local law.

Cookies and Privacy Policy

The use of cookies and related privacy practices are described in Betewin’s Privacy Policy. By continuing to use the Website, you consent to such processing and agree to be bound by the policy as updated from time to time.

Contact and Support

For questions about these Terms or to obtain assistance, contact Betewin support through the channels available on the Website. Support responses will be governed by the stated service levels and policies.